About Mira Social Care
Mira Social Care is a Home Care Provider, working closely with Service Users and their families to give them the care and control they want for a better quality of life in the comfort of their own home.
We offer a unique service to help you live your life the way you want from hourly care visits to full live-in support. Our Team of Care Workers are backed by more than 10 years’ experience in providing person centred and quality care services to people of all adult age groups with different disabilities, ensuring that your independence and dignity is always maintained.
Our commitment to quality and passion for caring and respecting your choice has played an important part in our success, making us the care provider of choice. We understand the important of being in control of your own care, so we design our service to support your personal choices all day every year.
We are committed to Deliver Your Care based on Your Choice
Our Aim
- We aim to ensure a high quality and effective care service and be committed to your needs.
- To treat you with respect and enabling you to maintain the maximum possible level of independence, choice, and control.
- To listen to your views and experience and act on it immediately and act on your complaint immediately.
- We aim to provide person centered care, ensuring that Care Workers are punctual, passionate about your care and provides you an effective care service as per your request and your care plan.
- To safeguard you by ensuring that all Staffs receive appropriate training, and they are DBS checked.
- To improve the services, we offer from the feedback we receive from you and ensure the highest effective management and operation of your care service.
- To ensure there is sufficient staff with the right experience to always support you and that there is enough time allocated for Care Workers to carry out their duties effectively and to our Service User’s standard.
- To work in partnership with you and your families towards a positive experience and involving you in our decision making.
- Deliver a service of the highest standard that will improve and sustain the overall quality of your life
- Ensure that Service Users’ needs, and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood, and disabilities or impairments.
Our Mission
- To be your Home Care Provider of Choice.
- To be recognised at all levels for our high standard of service and quality of care provided.
- To nurture a working environment which will attract, motivate, develop, and retain the very best people in our Organisation.
- To give Service Users the control they want in making decision about their care.
- To integrate all our values into every aspect of our operation for the benefits of our Clients and Staffs.
- To be the leading independent provider of social care service in the UK.
Our Vision
At Mira Social Care, we are committed to providing the best level of support to all of our Service Users.
It is central to the way we deliver our service. It is important to us that we understand our Service User’s needs so that we can meet their expectations in our service and operations.
Respect for the Individual, Caring your way, Service with Humility, Fairness, Accountability, Compassion and loyalty are the cornerstone of our company and the principles which drive our service and interaction with each other, Service Users and Carers.
Our Value
At Mira Social Care, we will adhere to these values;
We Care
- We Care about providing a care service which meets your needs
- We care about respecting your choice and giving you the control of your care
- We Care about the quality and standard of our staff and business
We Listen
- We listen to your feedback, complains and instruction
- We listen to our Care Workers
- We listen to all our partners; Commissioners, Regulators, Local Authority, Doctors
We Act
- We act on your request and instruction
- We act on the best outcome for your service
- We act on immediate change to benefit your care needs and our business in respect to the global constant Change.
Our Core Values
To Help us achieve our aim, we will integrate the following core values which are the cornerstone of our service:
Quality
Our service is regularly appraised by the appropriate regulatory bodies – Care Quality Commission, and we are constantly reviewing our operational procedures to ensure that every element of our service and every Staff are fully compliant.
To meet these standards:
- We will ensure that we have sufficient number staffs who are qualified and experienced. We can provide a diversity of staffing based on Service User’s cultural and non-cultural needs.
- Our staffs are regularly monitored, and they undergo regular training to ensure their experience is up-to-date and they are meeting the needs of our Service Users.
- Our Service Users are involved in the decision making of their care.
Our Philosophy
We are committed to providing a bespoke quality care service with dignity and respect for the individual
Responsibility
We take our responsibility seriously. It is our responsibility to ensure that the care provided is of the standard required by our Service Users. We will take immediate action to resolve or eliminate any act which does not meet care quality standard.
Honest
We will be honest in our communication and in the management of your service.
Reliable
We will keep our promises by doing what we said we will do because of our passion for caring and respect for choice.
Our Philosophy (image: Brain and three light bulb)
We are committed to providing a bespoke quality care service with dignity and respect for the individual
Responsibility (image: Hand holding three people)
We take our responsibility seriously. It is our responsibility to ensure that the care provided is of the standard required by our Service Users. We will take immediate action to resolve or eliminate any act which does not meet care quality standard.
Honest (image: heart and hand)
We will be honest in our communication and in the management of your service.
Reliable (image: two hand shake)
We will keep our promises by doing what we said we will do because of our passion for caring and respect for choice.
Our people & Our Care Workers
Our people are the cornerstone to our service and values. Our staff are exceptional people who are passionate in helping you get the most out of life.
Our Team of Care Workers are carefully selected, DBS checked and then trained by Care Training Partners. After that they undergo extensive shadowing in the field with our Senior Carers and Field Care Supervisor. Only then are they ready to care for you.
Our Carers are the best assets of our service. It is therefore important that we have a robust recruitment and selection process which stands up to scrutiny. Our Care Workers are richly diverse as our Service User base so that we can match you with Care Worker who instinctively understand your culture and lifestyle.
During our recruitment process we ensure that a minimum of 2 references are obtained and verified, we check candidates have not been referred to the list for the Protection of Vulnerable Adults and they have or working towards a level 2 NVQ in Health and Social Care. We also make sure that the Carers we recruit are not just Carers with the right qualifications but that they share in our values of passion for caring and respect.
All our Care Workers always have the full support and back-up of the office team, making sure that the quality service we promise are adhered to. We are proud to say that they are doing a great job.
