Please read this privacy notice carefully as it explains how we comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This policy will be updated annually.
In order that we can respond to your enquiry, we need to collect and use information about you (“personal information”). Personal information is anything about you from which you can be identified, but it doesn’t include information from which your identity has been removed (i.e., anonymous data).
As a ‘controller’ of your personal information, Mira Social Care has an appointed Data Protection Officer to monitor all data processing activities and ensure that the information we collect is:
- Used lawfully, fairly and in a transparent way;
- Collected only for valid purposes that we have clearly explained to you and not used for any other purpose;
- Relevant to the purposes we have told you about and only used for those purposes;
- Accurate and up to date;
- Kept only as long as we need it for the purposes, we have told you about;
- Kept securely.
GDPR Act 2018 Law
The GDPR says that we must have a ‘lawful basis’ for collecting and using your personal information. We will use the lawful basis of consent under Article 7(1) to process your personal information. Other lawful grounds for processing your data could apply in certain situations, such as where sharing your personal information is required by law.
The Information we collect
In order to respond to your enquiry, we need to collect the following personal information from you:
The nature of your enquiry and any further details provided to enable us to respond to it.
How we use the information we collect from our website
We will use your personal information to make contact with you and respond to your enquiry. We may also use your personal information for our own analysis e.g., in reviewing how quickly and effectively we deal with enquiries.
Sharing your personal Data with third party
We will not share your personal information with third party unless we have a lawful reason for doing so. We will only share personal information with law enforcement or other authorities if required by law. We will not share your personal information with anyone else without first asking your permission and will never sell your personal information to anyone.
Keeping Your Personal Data Secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or missed placed. We limit access to your personal information to those who have a genuine need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so or where we otherwise think you should know about it.
How long we will keep your personal data
The information we collect from you will be kept securely for the duration of your enquiry and thereafter for a further six months before it will be deleted safely. All paper information will be shredded and disposal lawfully with information disposal agency.
Under the GDPR, you have rights over the way we use your information. Those rights are;
- You have the right to be informed about what information we collect and how it is used as outlined in this privacy promise.
- You have the right to ask for access to the information we hold on you. We would usually provide copies free of charge.
- You have the right to ask us to correct or update any information you think is incorrect or incomplete.
- You have the right to object to your information being used and/or withdraw consent.
- You have the right to ask us to stop using your information. This ‘right to be forgotten is only applied where there is no legal reason for us to continue to hold or use it.
- You have the right to object to any automated decision making. This could affect your ability to fully access our services.
- You have the right to ask us to stop using your information for marketing purposes by opting out at any point of the registration process or by updating your preferences once registered. The unsubscribe feature on our emails are actioned immediately but may take up to 14 days to complete.
- You have the right to ask us to transfer certain personal information or a copy of some of your information to you or to another organisation, including service providers, in a format they can use where this is technically possible, known as the ‘right to data portability’.
- You have the right to withdraw any permission you have previously given us to use your information.
You will find further information on each of these rights on the Information Commissioner’s website (www.ico.org.uk).
How To Complain
If you wish to exercise any of the above rights or have any other complaints or queries about this notice and our use of your personal information, you can contact us as follows:
Telephone: 020 8127 6840
The Data Protection Officer
Mira Social Care Ltd
Unit 3, 45 ST Mary’s Road
Ealing, London W5 5RG
Note that you will also need to proof your identity for security reasons before we can discuss your information’s with you.
We hope that we can resolve any concern you raise, but if you feel unsatisfied and wants to complain further, you also have the right to complain to the Information Commissioner, who may be contacted at www.ico.org.uk/concerns/ or by telephone on 0303 123 1113.